Operational clarity starts here.

We specialize in retail, e-commerce, and consumer-facing businesses in Africa. Our clients range from emerging startups to established enterprises looking to leverage data for growth. If you're tracking sales, inventory, or customer behavior, Tenda can help you make better decisions.

Most clients identify their first actionable insight within the first week of setup. Meaningful operational improvements typically appear within 30-60 days as you begin optimizing based on your metrics. The exact timeline depends on your data maturity and implementation speed.

No. Tenda is designed for operators, not data scientists. Our dashboards are built to answer business questions, not technical ones. If you can use Excel, you can use Tenda. We handle the complex analytics in the background.

Playbooks are self-serve frameworks (like our “10 Numbers” guide) that help you analyze your own business. Custom advisory is hands-on support where our team analyzes your data with you, builds custom dashboards, and provides strategic recommendations tailored to your specific challenges.

Yes. Our platform includes predictive models for inventory needs, cash flow, and demand forecasting. For enterprise clients, we build custom ML models tailored to your specific business patterns and seasonality.

Pricing is based on your business size and needs. Our starter packages begin at $200/month for SMBs. Enterprise solutions are custom-quoted based on data volume, integrations, and support requirements. Contact us for a tailored quote.

We offer a 14-day pilot program where we connect to one data source and build a sample dashboard. This lets you see real insights from your own data before committing. No credit card required to start.

Yes. All our playbooks and frameworks (like the “10 Numbers” guide) are available for free to newsletter subscribers. These are designed to help you build data literacy even before you're ready for the full platform.

We accept bank transfers, mobile money (M-Pesa, Airtel Money), and credit cards. For annual subscriptions, we offer flexible payment plans and a 15% discount.

Yes. Monthly subscriptions can be canceled with 30 days notice. Annual plans are non-refundable but can be paused for up to 3 months if needed. We believe in earning your business every month.

We integrate with Shopify, WooCommerce, QuickBooks, Excel/Google Sheets, M-Pesa API, payment processors (Stripe, Flutterwave, Paystack), and custom databases. If you track data anywhere, we can likely connect to it.

Absolutely. You can create custom views, set your own KPIs, and choose which metrics appear on your homepage. Enterprise clients get fully custom-built dashboards tailored to their specific workflows.

Yes. Our dashboards are fully responsive and optimized for mobile. You can check your key metrics, receive alerts, and make quick decisions from your phone. iOS and Android apps are coming in Q2 2026.

Real-time for API-connected sources (Shopify, payment processors). Daily syncs for accounting software and spreadsheets. You can manually trigger a refresh anytime, and enterprise plans support custom sync schedules.

Yes. Export any report to CSV, Excel, or PDF. You can also schedule automated email reports to be sent daily, weekly, or monthly to your team. Your data is always yours.

Trend analysis, cohort analysis, customer segmentation, inventory optimization, profit margin tracking, cash flow projections, and automated alerts for anomalies. Enterprise plans include predictive models and custom ML features.

We use bank-level AES-256 encryption for data at rest and TLS 1.3 for data in transit. All servers are hosted on AWS with automatic backups and multi-region redundancy. We're SOC 2 compliant and undergo regular third-party security audits.

Only you and users you explicitly grant access to. Tenda staff never access client data unless you request support and grant temporary permission. All access is logged and auditable.

Primary data centers are in AWS EU (Frankfurt) with backup replication in AWS Africa (Cape Town). Enterprise clients can request specific geographic storage locations for compliance requirements.

Yes. We're fully GDPR compliant and provide data processing agreements (DPAs) for all clients. You maintain full ownership of your data and can request deletion or export at any time.

You have 90 days to export all your data after cancellation. After 90 days, we securely delete all your information from our systems. We never sell or share client data, even after cancellation.

Basic setup with one or two data sources takes 1-2 hours. Full enterprise implementations with multiple integrations, custom dashboards, and team training typically take 2-4 weeks. We provide a dedicated onboarding specialist to guide you through the process.

Yes. All plans include onboarding support. Enterprise clients get a dedicated implementation manager, custom dashboard design, and team training sessions. We don't just give you the tools—we ensure your team knows how to use them.

Absolutely. If you have a custom ERP, proprietary database, or legacy system, we can build a custom connector. This is included in enterprise plans and available as an add-on for other tiers.

We specialize in messy data. Our platform includes data cleaning, normalization, and validation tools. During onboarding, we'll help you identify gaps and build a plan to improve data quality over time.

No. Most integrations are one-click OAuth connections (like connecting to Shopify or Google Sheets). For more complex setups, our team handles the technical work for you. If you can log into your systems, we can connect them.

Email support for all plans (response within 24 hours). Paid plans include live chat support during business hours (EAT). Enterprise clients get dedicated Slack channels, phone support, and a named account manager.

Yes. All plans include access to our video tutorials and knowledge base. Enterprise plans include live training sessions (virtual or in-person in Nairobi) and quarterly “data literacy” workshops for your team.

Yes. Our “Intelligence Network” is a private community for Tenda users to share insights, ask questions, and learn from each other. We also host monthly virtual meetups where we discuss trends, new features, and best practices.

Absolutely. We maintain a public roadmap and actively incorporate user feedback. Enterprise clients can sponsor priority development of specific features. Many of our best features came directly from customer requests.

That's what we're here for. All plans include basic interpretation support via email. Custom advisory packages provide hands-on analysis sessions where we walk through your data with you and help you build action plans based on what we find.